1. How long have you been a member of KOJADI ?

Not Applied Less or equal 5 years 6 - 10 years Above 10 years

2. How satisfied are you with Kojadi in the Education Loan Schemes ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

3. How satisfied are you with Kojadi in the Education Informations Service ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

4. How satisfied are you with Kojadi in the Investment Return (Dividend / Bonus Share) ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

5. How satisfied are you with Kojadi in the Insurance Agency Service ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

6. How satisfied are you with Kojadi in the Share Redemption ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

7. How satisfied are you with Kojadi in the service provided over the phone ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

8. How satisfied are you with Kojadi service in the counter / reception area ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

9. How satisfied are you with Kojadi service in the face-to-face with staff ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

10. How satisfied are you with Kojadi service in the correspondence ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

11. What is your overall satisfaction with Kojadi loan schemes and services ?

Very Satisfied Satisfied Fair Dissatisfied Very Dissatisfied Not Applicable

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